Shipping policy
The Swiftie Department Shipping Policy
At The Swiftie Department, we are committed to delivering your orders quickly and efficiently. Please read our shipping policy to understand how we handle orders, shipping rates, delivery times, and other important details.
1. Order Processing Time
Once your order is placed, we strive to process it as quickly as possible.
- Processing Time: Orders are typically processed within 3-7 business days (Monday-Friday), excluding holidays. Orders placed on weekends or holidays will begin processing on the next business day.
- In case of delays due to high order volumes or unforeseen circumstances, we will notify you via email.
2. Shipping Rates
Shipping costs are calculated based on the size, weight, and destination of your order. You can view the total shipping charges during checkout before completing your purchase.
Free shipping is available in the US.
3. Delivery Times
Delivery times depend on the shipping method chosen and the destination of the order. The following are estimated delivery times:
- Domestic Orders: Typically arrive within 7-10 business days.
- International Orders: Typically arrive within 7-21 business days, depending on the destination and customs processing.
Please note that delivery times are estimates and not guaranteed. Delays may occur due to weather conditions, holidays, customs processing for international orders, or other factors beyond our control.
4. International Shipping
We ship to many international destinations. However, some countries may have restrictions, and shipping may not be available in all locations.
- Customs and Import Taxes: International orders may be subject to customs duties, taxes, and fees as per the destination country’s regulations. These charges are the responsibility of the customer and are not included in the price of the product or shipping costs.
- Delays Due to Customs: The Swiftie Department is not responsible for delays caused by customs clearance or issues related to international shipments.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order’s progress using the provided tracking number. If you do not receive a tracking email, please contact us at theswiftiedepartmentofficial@gmail.com with your order details.
6. Shipping Address Accuracy
Please ensure that all shipping information is accurate at the time of checkout. The Swiftie Department is not responsible for any shipping delays or lost packages due to incorrect or incomplete addresses. If you notice an error in your shipping information, please contact us immediately at theswiftiedepartmentofficial@gmail.com.
7. Undeliverable Packages
In the event that a package is deemed undeliverable due to an incorrect address, failed delivery attempts, or other reasons, the package may be returned to us. If this occurs, we will notify you and provide options for reshipping the package. Additional shipping charges may apply.
8. Lost or Stolen Packages
The Swiftie Department is not responsible for packages that are lost or stolen after they have been marked as delivered by the shipping carrier. If your package is lost in transit, please contact us, and we will assist you in filing a claim with the carrier.
9. Shipping Restrictions
Some products may have shipping restrictions based on your location due to legal or logistical reasons. You will be notified during checkout if certain products cannot be shipped to your address.
10. Contact Us
If you have any questions or concerns about our shipping policy, or if you need assistance with your order, please feel free to contact us:
- Email: theswiftiedepartmentofficial@gmail.com
By placing an order with The Swiftie Department, you agree to this Shipping Policy. We reserve the right to modify or update this policy at any time, and any changes will be posted on this page.